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Answers to frequently asked questions (FAQ)

Account questions

I would like to receive the latest special offers by e-mail. How do I subscribe?

How do I register?

Is the registration for free?

I have created an account but I do not receive any leaflets to my e-mail.

What should I do if I have lost or forgotten my password?

How can I change my password?

Can I change my e-mail address upon registration?

How can I remove stores from my favorites?

How can I log out or unsubscribe from newsletters?

Leaflets, discounts and special offers

How can I get more details about the discounts, special offers and products in the leaflets?

It is possible to shop via Kimbino?

It is possible to download leaflets from Kimbino in PDF format?

Can I get a printed leaflet into my mail box via Kimbino?

Locality:

I would like to see leaflets only from my city, is it possible?

I don't see my city in the “Location settings” list, what should I do?

Why can't I see any leaflets after I selected my location?

The app

How can I download Kimbino app?

I am staying in a country where the application is available but it is not possible for me to install it. Why?

How can I log into Kimbino?

Is my application sign-in valid only in the app?

I would like to receive information about the latest leaflets the moment they are uploaded. Is it possible to set this?

Is it possible to browse the leaflets of another countries?

Is the application also available for iOS?

How can I add a loyalty card?

Loyalty card, which I want to add is not listed, what should I do?

Can I change the order in which loyalty cards are displayed?

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